ORDERS AND RETURNS

ORDER PROCESSING

All orders will have to be placed online. Orders placed over the weekend will not be processed until the next available business day. LAMA GAMING PCs processes and ships out orders Saturday through Thursday between the hours of 10:00 a.m and 5:00 p.m. Orders will usually be shipped within 24 Hours.

SHIPPING AND DELIVERY

We ship to all governorates of Egypt. We deliver your order to your doorstep, and free shipping for all orders over 999 Egyptian pounds.

ORDER CANCELLATION

An order can be cancelled within 1 business day, if it has not been shipped. To cancel an order, please email LAMA GAMING PCs at contact@lamagaming.net and provide the order number.

ORDER RETURNS

All products purchased from LAMA GAMING PCs can be returned within 14 days of the order ship date (based on shipment tracking information). Please note that you may be charged a 15% restocking fee for non-defective returned items (further described below). Refunds will be applied to the original method of payment used and for the purchase price paid.

Any products returned without prior authorization will be considered as an unauthorized return and may not receive credit for the product and/or returned to the shipper. There is no price protection or price matching of any kind.

All product returns require a copy of the original purchase invoice.
All non-defective returned items will be subject to a 15% restocking fee.
Any new retail packaging product that is opened or returned without accessories such as the retail box, manuals, cables, and any other items that were included with the product, may be rejected or subjected to a 15% restocking fee.
Any products returned must be in its original packaging with the UPC or bar code intact. Any product with a missing, damaged, altered or unreadable serial number, part number label, or warranty label are not eligible for return.
Products that exhibit signs of physical damage, tampering, customizations, or appear to be altered in any way will not be eligible for return.
Any products that are dead-on-arrival (DOA) may be exchanged or returned.